Return Policy

Refunds and Returns:

Scent Fetish Candle Company's most important goal is to insure that our customers are completely satisfied with their purchase. Most sales are final. We handle returns on case by case basis. If your order is received damage or unusable, please contact customer service at scentfetishco@gmail.com. We will instruct you on how to return your purchase.

In order to receive a full refund, items must be returned within 30 days of purchase. Items purchased must be returned new, in unused condition with original packaging and accessories. 

We will NOT accept any returns of merchandise that have been lit. We will also not accept returns due to dissatisfaction with scent. 

In order to complete your return/exchange, we require prior notification and return/exchange authorization. It is the customers responsibility to pay return shipping charges.

 

Refunds:

Scent Fetish Candle company will notify you once your return is received and inspected. You will be notified again once the return has been processed or rejected. 

If you are approved, your refund will be processed and a credit will be applied to the original method of payment.If an your item is being exchanged, shipping and tracking information will be sent via email. 

Missing or Late Refunds:

Please contact your bank/credit card company first, as it may take sometime before your refund is officially posted. If your bank/credit card company is unable to assist you, please contact us at scentfetishco@gmail.com.

Sale Items: 

Only regular priced items may be refunded. Sale items are non-refundable.

Exchanges:

Exchanges will be made only for damage items or defective items.

Customer Service: scentfetishco@gmail.com